Hot Water Metal Hoses are 3/8” to connect to the t-adapter and 1/4” to connect to the bidet inlet. After reconnecting it, the water temperature, seat temperature, drying temperature, spray strength, and nozzle position will return to their default settings. The full list is below: If you urgently need a knob, please contact us here. The provided wrench is the wrong size. You can view a video about the alternative installation here. This part can be found on our website: Measure the length needed from the bidet to the Metal T-Adapter and trim the hose to the desired length for set up This applies to both narrow installation spaces and twisted water supply hoses.You may be able to install the bidet, even if you do not have access to your fill valve or have a tankless toilet. Can I replace the included hot water line with metal parts? Please measure the distance from the hot water supply valve to the bidet inlet to determine the necessary length needed.These parts can be found on our website: I lost or broke a part on my bidet and I cannot find it on your Accessories page. .tatsu-gmfur4njt3e3rx6k .accordion-content.ui-accordion-content{border-color: #000; }.tatsu-gmfur4njt3e3rx6k .accordion-head.ui-accordion-header{border-color: #000; }.tatsu-gmfur4njt3e3rx6k.tatsu-module{margin: 0 0 60px 0;}Where do I download the bidet instructions? What can I do? This bidet has a lot of pros, including an adjustable nozzle, a variety of water pressure settings, a heated seat, and an air dryer that's complete with temperature control. The ALPHA JX bidet toilet seat is the culmination of over a decade of experience in the bidet industry. If your toilet has a toilet tank connection, but the water line is hard / rigid instead of flexible, please check if you can remove the water line from both ends.If you can, then you can replace the rigid pipe with a flexible water supply hose and proceed to install your bidet with the provided parts. The bidet attachment includes a spray nozzle connected to a water supply via lines and valves. 1/2” x 1/2” x 1/2” Metal T-Adapters are available here. Our bidets can be installed with these toilet seats. 15/16” x 3/8” Plastic Wrench The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. Will a Luxe Bidet fit my toilet? How do I cancel my order? The only difference is the Neo 180 has a lever while the Neo 185 has a knob to adjust water pressure. Do you have a plastic or metal version of the 15/16” Cold Water T-adapter? Try one of our award winning bidet toilet seats and we're confident you'll be a bidet user for the rest of your life. You can view a video about the alternative installation here. Can I reattach it? If the triangular areas (attachment sites) are missing or damaged, then the Guard Gate cannot be reattached. Since the metal braided hose has different connections, you will also need to purchase a “Brass T-Adapter (⅜” x ⅜” x ⅜”)” in order to complete the installation. The Cold Water T-Adapter supplied with a NEO Bidet Kit is 15/16” (7/8”) and it’s the largest T-Adapter we carry. Screw the ¼” nut of the Plastic Hose onto the bidet inlet Our bidets may be able to fit a one-piece toilet, depending on the dimensions. The LUXE 90 has a nickel finish and the LUXE 95 has a chrome finish. However, our toilet seat bidets have a fixed spray, so therefore the nozzles may not spray in the correct general area if installed with a raised seat. My toilet tank is not filling up with water after installing my bidet. Luxe Metal T-adapter with Shut-Off Valves is available, If you urgently need a Luxe Metal T-Adapter with Shut-Off Valve, please. Yes. Screw the ¼” nut of the Plastic Hose onto the bidet inlet If you are experiencing high water pressure, a quick way to reduce the pressure is to turn down the water supply valve. Our Customer Care team will get back to you within 24-48 hours. NEO 120 Blue Our Customer Care team will get back to you within 24-48 hours. If you own a Luxe Metal T-Adapter with Shut-Off Valve, make sure it is fully open. I am looking for a Cold Water Metal T-Adapter to replace the plastic version I have. The original Cold Water Bidet Hose included with the bidet kit is 15 inches in length, with 1/2” and 1/4” ends.We carry an alternative size that is 22” inches in length. You can also check inside the toilet tank in case something became loose during installation. The full list is below: Try cleaning the nozzles by pulling it down and moving it up and down a few times with paper towels soaked in vinegar. Do Luxe Bidets fit one-piece toilets? If this doesn’t help, you can try attaching bumpers underneath the toilet seat to alleviate some pressure on the nozzles that can be affecting the angle of the spray. Please check if this size best suits your needs. If you urgently need a 22” Cold Water Hose, please, If you require a longer hose than this, please. We also carry a 3/8” T-Adapter that can be attached at the water supply valve. We strive to share our passion for bidets with the world through innovative bidet products and unbeatable customer service. The plastic used in our bidets is very durable and strong. What size is the Cold Water T-Adapter? OPTIONAL STEP (Shortens hose length). These parts can be found on our website: Omigo & Omigo SL. Please see the dimensions in the diagram below. NEO 120 Water Pressure Knobs are available here No. Then, dry yourself with a small amount of toilet paper if necessary. If you are unable to remove your toilet seat bolts, then unfortunately, you will not be able to install the bidet as bolt removal is required for installation. 1/2” x 1/2” x 1/2” Metal T-Adapters are available, 1/2” x 1/2” x 1/2” Plastic T-Adapters are available. What can I do? If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you. Our Neo Series bidets are ASME certified. NEO 120 White We do offer both Plastic and Metal T-Adapters. Neo 120, Neo 180, and Neo 185 can only use cold water for nozzle self-cleaning. Depending on how old and tight your fittings are, you may need to use a wrench to facilitate the removal of those parts prior to installation. Here is the list of parts included with the NEO 110, 120, 180, and 185. I have a plastic fill valve. Electronic Bidets The Neo 90 and Neo 95 are handheld bidets that require no electricity and come with cold water only. How do I get Luxe Bumpers to fix the toilet seat gap? When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. I need a shorter water supply line. 1/2” x 1/4” Plastic Wrench The Bidet ID can be found underneath the controls or on the bidet arm. No additional parts are required. Catch Plate When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts.See below for instructions in determining the correctly sized fittings. If you urgently need these parts, please contact us here. If it is, try changing the position of the bidet and install Luxe Bumpers to elevate the toilet seat off of the bidet. 3/8” x 3/8” x 8 mm Metal T-Adapters are available. NEO 180 Water Pressure Levers are available here If your guard gate is slightly ajar, the toilet seat may be pushing the guard gate open after use. Replacement knobs are available for on our website here. If the Cold Water Hose is leaking from either end, please make sure the threads are aligned and the connection is screwing on straight. This part can be found on our website: NEO 185 Mode Setting Knobs are available here If you urgently need a Back-flow Prevention Valve, please contact us here. Yes. Can Luxe Bidets be installed on a raised toilet seat? These parts can be found on our website: The Hot Water T-Adapter is too small. We recommend using disinfectant wipes or spray to wipe down the body of the bidet.Select models have a self-cleaning nozzle feature, which can rinse the outside of the nozzle(s) after use. Almost gone . This valve goes into your bidet at the hot & cold water inlets. Mechanical Attachment Bidets Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection To see a model comparison chart of all our bidets, please click. Can I install the bidet on my commercial toilet? The LuxeletE850 and LuxeletE890 are electric bidets. No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. Screw the ¼” nut of the Plastic Hose onto the bidet inlet Back by popular demand! After ensuring that the Guard Gate nubs and the attachment sites are undamaged, then the Guard Gate can easily be reattached.You can view instructions on how to reattach the guard gate here. The teflon tape is used to thread accessories, helping to prevent leaks. These parts can be found on our website: Once you bidet, you never go back. OPTIONAL STEP (Shortens hose length). How should I use the teflon tape? Yes. I am missing the wrench from the package. If your item is new and unopened, you can return your order for a full refund within 30 days. If you need these parts, please contact us here. For gaps over 1″, please see the FAQ question “My seat is not sitting flush after installing the bidet. S550e Washlet 18. Here is the list of parts included with the LUXE 90 and 95. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. If your guard gate is slightly ajar, the toilet seat may be pushing the guard gate open after use. The feminine nozzle is angled a little lower and has more holes to produce a softer spray. Bidet Nozzle Heated Seat Side Control Panel 1. How is the water heated in the Neo 250 and 320 models? NEO 185 Blue 32 ft Plastic Hose available here. The cap can be screwed onto the hot water inlet, as shown, If you want warm water, we do offer models that can be connected to a hot water source, normally under the sink. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. You can also check if your toilet seat is pressing down on the nozzle assembly. Why is the included Hot Water Line Plastic?The Polyurethane Hoses are equally as strong as the Metal Braided Hoses as all of our parts are made with quality materials, built to last. The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. Actually, there is no reservoir in these mechanical bidets. How do I get Luxe Bumpers to fix the toilet seat gap? Please remember that the Plastic Hose can be trimmed to your desired length on the end with no nut. If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete this installation. Please fill out this form for quick and easy assistance. The Shut-off T-Adapter will replace the Cold Water T-adapter that came with the bidet kit. No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. I want to replace the Plastic Hot Water Line with Metal. Where can I purchase this piece? If you urgently need a knob or lever, please contact us below via the links corresponding to the bidet model you need assistance with. No. Guard Gates are available on our website here. 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. 10 ft Plastic Hose available here We carry 3 different category of bidets —, Below are the different features of each category:Mechanical Attachment Bidets, What’s the difference between the NEO 110 and NEO 120? Do you carry bidets in different colors such as bone, ivory, black, etc.? Some toilet seats may come with quick-to-remove twist hinges that twist to snap on and off the toilet bowl. 1/2” x 1/4” Plastic Wrench To start the return process, please fill out this form here. I lost the hot water cap. Steps outlined below: 15/16” x 15/16” x ½” Metal T-Adapters are available here. 2 Circular Adjustment Plates with Rubber Gaskets If you need these parts, please contact us here. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. against the plumbing valve you would like to install the T-Adapter to. You can try cleaning the nozzle by pulling it down and pushing it back up quickly a few times and using a paper towel soaked in vinegar to clear the nozzle of any build-up. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection I didn’t receive a confirmation for my order. If you are missing any of the provided parts below from your kit, please contact us here directly for a replacement. Our bidet will fit under any seat that a slimmer design can fit under. ... Bio Bidet is not responsible for the cost of removal, return and/or reinstallation of products. Filter. See below for instructions in determining the correctly sized fittings. I have a hard / rigid supply line. For more information about how the self-cleaning works, please see the FAQ question, “What does ‘self-cleaning’ mean and how does the self-cleaning nozzle on some bidets work?”. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. If the hard / rigid pipe cannot be removed, an alternative installation to the sink’s water supply valve might work better for you. Please follow the steps to solve this issue: While there is not necessarily a way for you to fine tune the spray position, you can try to push the unit back towards the toilet tank.If the spray is in the general correct area, we recommend that the user move into the proper area for the spray to cleanse. If your bidet has such a feature, it’ll self-clean the spray nozzle after you’re done. NEO 185 Mode Setting Knobs are available here One nub is different from the other as the ‘hooked’ nub securely connects to the bidet, while the other nub provides easy-access for cleaning. No, these are cold water models and do not come with necessary parts or valves to accommodate hot water. 1/4” x 8 mm Hot Water Hose, 10 ft The Neo 320 self-cleaning feature will work regardless of whether the hot water is connected or not. 5. If you notice that your bidet nozzle(s) are spraying water off-center, it is likely that the nozzle holes are not facing forward properly. The Luxe Bidet installation process is fairly straightforward. Where can I find a replacement knob? Unscrew the wing nut from the Metal T-Adapter and put the plastic hose through the nut What is the function of the 'nozzle guard gate' and how does it work? **Please ensure that the 10 ft Plastic Hose is long enough to reach the bidet attachment site from the water supply valve. Sometimes air gets trapped in your pipes after installing the bidet. Please check if the nozzles have enough space to drop below the guard gate to spray and retract fully back into the unit.If there isn’t enough space, try moving the bidet forward, away from the toilet tank. Push the Plastic Hose flush against the nipple of the Metal T-Adapter and screw the wing nut back on to secure the connection If you are having trouble screwing the T-Adapter on to the fill valve, we can recommend trying the same sized T-Adapter in a different material.Some customers find it easier to install Plastic T-Adapters than Metal T-Adapters. The lever is lifted up and pushed down, while the knob is turned to the right and left. Please ensure you choose the correct knob or lever corresponding to your bidet. 3. Sometimes during installation, your toilet bowl’s fill tube may have been displaced. The Hot Water T-Adapter is too small. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. My bidet’s high water pressure is painful. If you urgently need a Back-flow Prevention Valve, please contact us here. Although the bidet seat nozzles are self-cleaning, we recommend they be cleaned with a soft toothbrush monthly, or as needed. The recommended water pressure for our Luxe Bidets is from 30 – 75 PSI. For Electronic Luxelet Bidets: Attach the 3/8” or 1/2” Metal T-Adapter to the water supply valve You can reattach the Guard Gate by following the instructions below: If the Guard Gate is cracked, broken, or misplaced, it can be replaced. 1/2” x 1/2” Bidet Hose, 4 ft How do I check the status of my order? Turn the water supply valve back on Steps outlined below: 15/16” x 15/16” x 1/2” Plastic T-Adapters are available here. Sometimes air gets trapped in your pipes after installing the bidet. 15/16” x 15/16” x ½” Metal T-Adapters are available, 15/16” x 15/16” x ½” Plastic T-Adapters are available. To check if the 3/8” size is too small for your fittings, place the 1/2” end of the Cold Water T-Adapter against the plumbing valve you would like to install the T-Adapter to. NEO 110 Water Pressure Knobs are available, NEO 120 Water Pressure Knobs are available, NEO 180 Water Pressure Levers are available, NEO 185 Water Pressure Knobs are available, NEO 250 Water Pressure Levers area available, NEO 320 Water Pressure Levers are available. Once you bidet, you never go back. Our Customer Care team will get back to you within 24-48 hours.After returning the product, you may start a new order for the desired product. (2) The Guard Gate can be reattached if the attachment sites on the bidet are fully intact (as seen in the second image). The Neo 250 and 320 draw water from both your fresh cold water supply and hot water supply by connecting to the toilet tank and sink valve respectively. Luxe Bumpers are available here. Toilet Holster/Wall Mount with Screws If the provided wrench is missing from your kit, please contact us here directly for a replacement. How far does the bidet extend from the side of the toilet? Which Luxe Bidets are ASME or CUPC certified? If you urgently need a Guard Gate, please, If the Guard Gate Attachment Site on the bidet body has broken, please. Should this accidentally come loose or become missing, it will affect the water flow from the water source into the bidet inlet. 2. 6 ft Metal Hot Water Hoses are available here. 1/2” x 1/2” x 1/2” Plastic T-Adapters are available here. The Luxe Bidet installation process is fairly straightforward. Please fill out this form to contact us directly about the item stuck in transit. If you have access to your water supply valve behind the toilet or under the sink, then an alternative installation may work for you.You will need two alternative accessories to complete the installation. See below for instructions in determining the correctly sized fittings. Please check if this size best suits your needs. Pat dry with a bit of toilet paper or a reusable towel. This part can be found on our website: To manually clean the nozzle hold down the posterior button on the bidet itself and not the remote. Teflon Tape Use this feature as often as needed. The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself. Reattach the water line to the top of the Metal T-Adapter If the valve is smaller, it is a 3/8” NEO 185 Water Pressure Knobs are available here My knob is broken. The original Cold Water T-Adapter included with your kit is 15/16” x 15/16” x 1/2” This is the same size as 7/8” x 7/8” x 1/2”. The Neo 250 comes with a single nozzle and does not include the self-cleaning function for the nozzle. 1. Please check the nozzle area of your bidet to ensure that the nozzle cap is intact. Please contact us here directly for warranty assistance Our Customer Care team will get back to you within 24-48 hours.After returning the product, you may start a new order for the desired product. The nozzles are operated separately; you cannot spray from both at once.To see which models have dual nozzles, please click here to see the model comparison chart. We recommend testing the set-up before trimming.If you urgently need these parts, please contact us here. View our model comparison chart. You can adjust the bidet on the toilet bowl to make sure it is positioned properly for use. If the valve is bigger, it is a 15/16” Please note that all of our parts are made from quality material. The full list is below: This problem may be caused by the nozzles not being able to extend below the guard gate properly. To start the exchange process, please fill out this form here. The nozzle guard gate is an added hygienic feature that shields the nozzle(s) from any debris or splashback. 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